Service Policy

1. Service Purpose
Playful Tours is committed to providing travelers with safe, reliable, convenient, and high-quality local travel services. Our goal is to ensure every traveler enjoys a pleasant, secure, and worry-free journey in Vietnam.

2. Scope of Service
We provide the following types of travel-related services:
Local guide and local companion services
Tour & experience booking
Transfer & transport service
Online customer support
Online payment & order management
All services are delivered according to the plan you select on our website, app, or partner platforms.

3. Booking and Payment
All bookings must be confirmed and paid online prior to departure.
After the booking is completed, a confirmation email will be sent to the email address you provided.
We accept various payment methods (credit cards, e-wallets, local payment methods, etc.).
If the payment is overdue or incomplete, the booking will be considered invalid.

4. User Obligations
When using our services, travelers are required to:
Provide accurate and complete contact and personal information.
Arrive on time and follow the schedule.
Respect guides, companions, and other travelers, and comply with local laws and customs.
Refrain from any illegal or inappropriate behavior.

5. Liability and Disclaimer
Playful Tours is a travel service platform that connects travelers with local guides and service providers. Actual activities may be carried out by partner guides or third-party suppliers.
We will do our best to ensure a safe and smooth travel experience, but we are not liable for any loss caused by force majeure, personal actions, or third parties.
We strongly recommend that travelers purchase travel insurance before departure.

6. Data Protection
We comply with relevant regulations to protect all user data. Your contact information will only be used for travel communication and service arrangements and will not be disclosed or sold to third parties without consent.

7. Customer Service and Contact
If you have any questions, please contact us through the following channels. We sincerely look forward to assisting you — thank you for your support!



8. Policy Changes
Playful Tours reserves the right to modify this service policy at any time. If any changes occur, they will be announced on our website and take effect immediately. We encourage travelers to review the latest version before using our services.