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By visiting the Playful Tours website and placing an order/service request, you acknowledge that you have read and agree to our Privacy Policy.
Please read our policy carefully playfultours.com to ensure your rights are protected.
- Purpose and Scope of Data Collection
- We collect: full name, email, phone number, and customer address. Members provide this information when sending inquiries or purchasing services so we can contact you to confirm and protect consumer rights.
- Members are responsible for the security and use of services associated with the information and email they provide.
- Scope of Information Use
We use the information members provide to:
- Contact to confirm orders and arrange delivery/service at the member’s request;
- Provide product/service information upon request;
- Send marketing and promotional emails about our offerings;
- Send notifications about activities on the website;
- Communicate with users to resolve special cases;
- We do not use personal information for purposes unrelated to confirmation or transactions.
- When required by competent authorities (e.g., procuracy, court, police) during investigations of illegal conduct, we may provide relevant information.
- Retention Period
Personal data will be retained until the administrator receives a deletion request. Otherwise, data will be kept confidential on our servers.
- Individuals/Organizations Who May Access Personal Data
- Website Management Committee
- The customer who owns the personal data
- Competent Vietnamese legal authorities
- Partners related to your transactions, such as carriers.
- Address of the Personal Data Collection & Management Unit
- Company Name: Limited Liability Company with One Member
- Address: 56F, Bitexco Tower, 2 Hai Trieu St., Ben Nghe Ward, District 1, Ho Chi Minh City, Vietnam
- Tax Code: 0318666190
- Hotline: 0888559601
- Email: support@playfultours.com
- Means and Tools for Users to Access & Correct Their Personal Data
- Members may independently look up, update, adjust, or delete their personal data by contacting the website administrator.
- Members may file complaints regarding information security to the Management Board. Upon receiving feedback, we will verify and respond promptly based on the severity and take remedial actions as needed.
- Mechanism for Receiving & Resolving Consumer Complaints
If customers find their personal data used for incorrect purposes or beyond scope, they may call the hotline number 0888 559 601 hoặc gửi qua email: support@playfultours.com and provide related evidence to the Management Board.
We commit to respond immediately or within 24 business hours from receipt of the complaint.
Delivery Area Limitations
For bulk purchases within provinces or wholesale orders, we will rely on carrier services. Fees are calculated by the carrier or per contract between both parties.
Responsibilities of Traders/Organizations Providing Services Regarding Documents During Delivery:
- The freight forwarder is responsible for providing cargo documents during delivery.
- The carrier has the right and responsibility to provide invoices to state management agencies upon request.
- Shipping units will comply with the principle of “full documentation and original records”.
- All packages will include:
- Recipient information: recipient name, phone number, and address
- Order bill of lading code
- To ensure security, we attach invoices to shipments.
- Invoices support complaint handling processes, e.g., determining the market value of goods and ensuring smooth circulation.
- Regarding the provision of documents during delivery.
- For damage caused during transportation—whether delivered by our store or a third party—we will be responsible.
- Customers may refuse delivery and request a refund per the “Return/Refund” policy for any issues. We will coordinate with logistics partners to compensate according to the cooperation agreement.