When you visit the Playfultours website and place an order/service, you acknowledge that you have read and agreed to our Privacy Policy.
Please read our policy carefully playfultours.com to ensure your rights.
- Purpose and scope of information collection.
- Information collected on the website includes full name, email, phone number, and customer address. This information is required when members send messages, seek advice, or purchase products, enabling us to contact you and protect consumer rights.
- Members are responsible for the security and storage of all service usage activities based on the information and email provided.
- Scope of information use
We use the information provided by members to:
- Contact and confirm orders and shipments upon member request;
- Provide product information upon customer request;
- Send marketing and promotional emails about our products;
- Send notifications about website activities;
- Communicate with users to resolve special cases;
- Do not use personal information for purposes unrelated to transaction confirmation and contact;
- When required by judicial authorities, including prosecutors, courts, and police, to investigate certain illegal acts by customers.
- Information retention period
Members' personal data will be kept confidential on our servers until an administrator requests cancellation.
- Individuals or organizations authorized to access personal information
- Website management committee
- Customer owns the personal information
- Vietnam competent legal authorities
- Partners related to your transactions, such as operators.
- Address of personal data collection and management unit
- Company name: Playful Tours Co., Ltd.
- Address: 56th Floor, Bitexco Tower, 2 Hai Chao Street, Ben Nghe Ward, District 1, Ho Chi Minh City, Vietnam
- Tax Code: 0318666190
- Hotline: 0888559601
- Email: support@playfultours.com
- Means and tools for user access and correction of personal data
- Members have the right to query, update, adjust, or delete personal information by contacting the website administrator.
- Members have the right to file complaints regarding information security; please contact the website management committee. Upon receiving feedback, we will confirm the message and take timely remedial actions.
- Mechanism for receiving and resolving consumer complaints
When customers discover their personal information is used improperly, they may call your phone number to complain and provide evidence to the management committee. 0888 559 601 hoặc gửi qua email: support@playfultours.com Government promises to respond immediately or within 24 working hours from receipt of complaint.
Delivery area restrictions
Especially for provincial customers ordering in bulk or wholesalers, we rely on shipping company services, with fees calculated based on contracts between parties.
Responsibilities of traders and organizations for delivery processes:
Freight forwarders are responsible for providing shipping documents during delivery.
- Logistics providers must provide proof of delivery (photos and invoices) to buyers and sellers upon request.
- Note: In case of shipment delays, we will promptly notify customers, who may choose to cancel or continue waiting.
- The freight unit will follow the “full custody, original case” procedure.
- All orders contain information on the packaging:
- Recipient information, including recipient's name, phone number, and address.
- Order bill of lading code
- To ensure the safety of goods, our company will attach invoices.
- Invoices serve as the basis for complaint handling processes, such as verifying the market value of goods and ensuring normal circulation.
- Regarding provision of goods documents during delivery.
- We take responsibility for damages caused during transport, whether the order is delivered by the store itself or by a third party.
- Customers have the right to refuse receipt and request returns and refunds according to the “Return and Exchange” policy. If any issues arise, we will work with our logistics partners to resolve and compensate according to agreements with third parties providing transportation services.