My name is Hai Yan. I am cheerful, easy to get along with, and I take my work seriously with a strong sense of responsibility. I am patient and good at listening to guests’ needs. In my work, I pay great attention to details, stay punctual, and remain flexible, adjusting the itinerary according to real-time situations. I prioritize guests’ comfort and overall experience, communicating clearly and naturally. I hope to accompany you through each trip in a relaxed and enjoyable atmosphere, making every journey pleasant and memorable.