My name is Hai Yen. I am outgoing, easy to get along with, and I work in a careful, responsible, and patient manner. I am good at listening to guests’ needs and understanding their expectations. In my work, I pay close attention to details, value punctuality, and remain flexible, adjusting itineraries according to real situations. I always prioritize guests’ comfort and overall experience. My communication style is clear and natural, and I hope to accompany travelers through each journey in a relaxed and enjoyable atmosphere.